Emergency intake · Open right now

Your site is down. We can pick it up right now.

Hacked, broken after an update, or a white screen of death — send the URL and a one-line description. A human reads it, a written acknowledgment goes back within minutes, and triage starts immediately. Same-day pickup where possible, contractual 30-minute SLA for Premium clients.

Send the SOS →

or email info@wppirates.com · subject line EMERGENCY

7 min
Avg pickup time
200+
Recoveries completed
0
Ransomware in 6 yrs
99.98%
Aggregate uptime
What we'll do in the first 30 minutes

Calm hands, not panic buttons.

Most WordPress emergencies look terrifying and have a small, identifiable root cause. The first half-hour is about finding it without making things worse.

01

Acknowledge

A human (Andrew) confirms receipt in writing, usually within minutes. You get a real reply, not an auto-responder.

02

Diagnose

Quick read on hosting status, error logs, recent changes, and any signs of compromise — so we know what we're dealing with before we touch anything.

03

Stabilize

If we can put the site back online safely from a clean backup or by rolling back the change that broke it, we do that first.

04

Plan

Written triage plan: what's broken, what we'll fix, fixed-fee quote where possible, and what we'd recommend after the fire is out.

Emergency intake

Tell us what’s broken — be brief.

Don't write a polished message. A half-finished ticket sent in 30 seconds beats a well-crafted one an hour later.

The exact URL that's broken. If only one page is affected, link that page directly.

Error messages, what you tried, hosting provider, when it started — whatever's at the top of your head.

By sending, your request is logged at [Urgent] priority and goes straight to Andrew. Existing Premium-plan clients should additionally use their dedicated incident channel.

What happens next

Quiet, written, and on the clock.

i.

Within minutes

Written acknowledgment with the URL we received, the urgency we logged, and who's looking at it.

ii.

Within the hour

Initial diagnosis or a clear ETA. If we need access to hosting, you'll get the exact list of credentials we need (named accounts only, no shared passwords).

iii.

Recovery

Staging-tested where possible, otherwise smallest-blast-radius fix on production with a backup taken first.

iv.

After the fix

Written incident report: timeline, root cause, what changed, and an honest read on whether ongoing maintenance would have caught it earlier.

Already a client? Use your incident channel.

Premium-plan clients have a dedicated incident channel and a contractual 30-minute response SLA. New here? Send the SOS above — same-day pickup where possible, written triage on the way.

Send the SOS Email info@wppirates.com →

Andrew Ivanov · Founder & CTO · Portland, OR · WP Pirates since 2020