And every build, migration, or custom job in between — handled by a senior engineer who answers you directly.
Hacked, white-screened, broken by an update, database damage, locked out, spam pages. If yours needs more than the starting fee, you see the number in writing first.
Pick the one that sounds like you.
White screen, checkout dead, a Google warning, locked out of wp-admin — and every hour it stays that way costs you.
WordPress rarely breaks loudly. An update fails quietly, backups stop running, a plugin opens a hole — and you find out the day it costs you.
A store that misbehaves, a feature your plugins can’t do, a move to a better host, a redesign — or the plumbing behind the site that nobody understands.
Pick by what’s riding on the site. WordPress maintenance, in detail →
For sites that represent the business — brochure sites, portfolios, blogs.
For sites that bring in the business — stores, bookings, leads. When it stops, sales stop.
For sites the business can’t run without — an hour down has a dollar figure.
Each plan covers one site. Second and later sites: half price — whatever mix of plans they’re on. Doesn’t fit a card? A large network, unusual hosting, or a mix of sites with different needs → we scope it individually.
Tell us what’s going onIf we can’t recover your site, you pay nothing.
emergenciesSame infection comes back within 30 days — we clean it again, free.
emergenciesOn Growth and Premium, if the site is hacked while we look after it, the cleanup costs you nothing.
care plansIf we’re not earning the retainer, you can leave without a fight.
care plansIf the first month isn’t what you expected, we refund it and hand everything back.
care plansFull site, database, and credentials handed over any time you go. No hostage-taking.
alwaysThe same four steps whether you arrive in a crisis or on a Tuesday afternoon.
Send your URL and the problem. Form or email, whichever you prefer.
A concrete recommendation and a fixed quote, in plain English.
A backup first, a test copy where the plan or the project calls for one, and a change log shared as it lands.
A written summary after every engagement — what we found, what we changed, what we’d do next.
I started WP Pirates because too many small businesses were getting burned by hosting companies that don’t actually fix problems and freelance dev shops that disappear when you need them. We run your WordPress site like it’s our own — because if it’s down, your business stops.
“Andrew is fantastic! He had a clear and effective plan to resolve our challenges promptly. His communication throughout the project was exceptional, and his expertise is truly amazing. We're confident we'll be working with Andrew for a long time to come.”
— Michael V.
| Your host’s support | A typical maintenance service | WP Pirates | |
|---|---|---|---|
| Who answers | A ticket queue and a script — hours to days. | Whoever picks up the ticket — “24/7” on the page, “reasonable efforts” in the terms. | A senior engineer who knows your site. 2-hour reply, 9am–5pm Pacific, every day. |
| Scope | Server-level only — “your code is your problem.” | Content edits and settings — custom code excluded. | Your whole site, custom code included — your stack, our problem. |
| Updates | Auto-updates that break themes silently. | Tested on a copy of the site — top plan only. | Backed up first on every plan, and tested on a copy on two of the three. |
| If it gets hacked | “Restore a snapshot and good luck.” | Cleanup only on the higher plans. | On Growth and Premium, the cleanup is on us. |
| Changes | Not their problem. | “Unlimited” — a queue, a two-day turnaround, custom code excluded. | A set number of hours a month, usually done the same day, custom code included. |
| Leaving | Export and rebuild. | Non-refundable, auto-renews. | Month-to-month, first month refundable. You leave with everything. |
Everything outside a plan or an emergency is a project: one written scope, one fixed price. See what each one covers →
What a project usually looks like: most of what we quote is a few hours to a couple of weeks of work, and rebuilds run longer. Whatever it is, you get one written scope and one fixed price before anything starts.
Not on the list? Describe it in your own words. You’ll get a plain-English recommendation and a fixed quote within one business day.
Tell us what’s going onPick a plan, or tell us what’s going on. We reply within one business day with a recommendation and a fixed quote. No call required.
Site down right now? Start emergency triage →